Last updated: May 24, 2026 (added Google Ads Lead Form as SMS opt-in method; added "consent not a condition of purchase" disclosure in Section 8; clarified Google Ads Lead Form is a text-answer question with affirmative-variant parsing, and described push-notification fallback when a consumer declines SMS)
By accessing or using LeadHub AI ("the Service"), operated by LeadHub AI LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
LeadHub AI is an AI-powered lead management platform for small and medium businesses. The Service includes:
You agree NOT to use the Service to:
What we don't restrict. Unlike per-lead marketplaces, LeadHub AI charges a flat monthly subscription — we do not charge our customers per lead, take a cut of jobs you complete, or charge the consumers who contact you. You are free to communicate with your leads through any channel you prefer, take work off-platform, and bill your customers directly without paying us anything beyond your subscription.
By connecting a Facebook Page or Instagram Business/Creator account to LeadHub AI, you represent and agree that:
If you choose to connect your own Google Ads account to LeadHub AI from Lead Generation → Google Ads, you represent and agree that:
adwords OAuth scope solely to: (1) read your accessible Google Ads customer accounts and billing-setup status during pre-flight checks; (2) create, modify, pause, resume, and report on advertising campaigns that you initiate from within LeadHub AI; and (3) sync campaign performance metrics back into your LeadHub dashboard.LeadHub AI uses the Google Places API with a server-side API key — not via OAuth or any per-user authorization — to retrieve and display publicly available business information on your customer-facing LeadHub directory page and in the Free Listing signup flow. This includes the publicly available business name, formatted address, phone number, business hours, primary type, photos, review count, and star rating that Google publishes for businesses. The Places API operates exclusively on Google's public business index and does not grant LeadHub AI access to any private Google account or Google Business Profile.
If you sign up for a Free Listing by selecting your business from the Places autocomplete search, you represent and agree that:
Note on Google Business Profile. LeadHub AI does not currently integrate with the Google Business Profile API and does not request the business.manage OAuth scope. An earlier version of the Service offered a Google Business Profile connection; that flow has been removed in favor of the read-only Places API integration described above. If you previously connected your Google Business Profile to LeadHub AI, your access tokens have been revoked.
Program name: LeadHub AI Customer Care SMS Program
Program description: LeadHub AI sends conversational SMS and WhatsApp messages on behalf of small and medium business clients in response to consumer-initiated inquiries. Message types include automated replies to inbound inquiries, qualifying follow-up questions, appointment and job booking confirmations, day-before service reminders, and re-engagement on prior inquiries. This is a Customer Care program under CTIA guidelines — we do not send marketing, promotional, or cold outreach messages.
You consent to receive automated SMS and WhatsApp messages from our business clients through the LeadHub AI platform through one of the following explicit opt-in methods:
Consent is logged with a timestamp, source, consent phrasing, and the form or page version on which it was captured. Records are retained for at least four (4) years.
Consent is not a condition of purchase. You may decline SMS communication at any opt-in surface and still receive service from the business via phone or email. We will not deny services or charge different pricing because you decline SMS contact.
Message frequency varies based on your interaction. Typically 1–10 messages per inquiry. Follow-up messages may be sent if you do not respond within 48 hours and are automatically stopped as soon as you reply.
Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to opt out. You will receive one confirmation message and no further texts. Opt-out is processed immediately, permanently, and per phone number. You may also email support@leadhubai.io to opt out.
Reply HELP or INFO to any message for assistance, or contact support@leadhubai.io.
Message and data rates may apply. LeadHub AI is not responsible for any charges from your mobile carrier.
Our SMS services are supported by all major US carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may change without notice.
We do not sell, rent, or share your phone number, SMS opt-in data, or mobile consent information with any third parties or affiliates for marketing or promotional purposes. Mobile information collected in connection with our SMS program is used only to provide the messaging service you requested and is not disclosed to any third party for their own marketing use.
Our business clients are responsible for ensuring that end users have provided prior express written consent to receive automated messages in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable state laws. LeadHub AI provides the platform, tools, and compliance infrastructure — our clients are responsible for obtaining and maintaining valid consent for their own messaging.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADHUB AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claim related to the Service shall not exceed the fees you paid in the 12 months preceding the claim.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI-GENERATED RESPONSES AND CONTENT MAY CONTAIN ERRORS.
You agree to indemnify and hold harmless LeadHub AI, its affiliates, and employees from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.
PLEASE READ THIS SECTION CAREFULLY — IT REQUIRES YOU TO ARBITRATE DISPUTES WITH LEADHUB AI ON AN INDIVIDUAL BASIS, INCLUDES A CLASS-ACTION WAIVER AND A JURY-TRIAL WAIVER, AND SHORTENS THE TIME IN WHICH YOU MAY BRING A CLAIM. IT AFFECTS YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS BY FOLLOWING THE PROCEDURE IN THE "30-DAY OPT-OUT" SUBSECTION BELOW.
These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating any arbitration or court proceeding, you agree to first send written notice of the dispute to legal@leadhubai.io. Your notice must include a description of the dispute, the relief you seek, your business name, and your contact information. The parties will attempt in good faith to resolve the dispute informally within sixty (60) days of our receipt of the notice. Only if the dispute is not resolved within that period may either party initiate arbitration or, where permitted, a small-claims action.
Except for the limited claims described under "Exceptions" below, you and LeadHub AI agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, our marketing, your account, or your relationship with LeadHub AI — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after termination of these Terms — shall be resolved exclusively by final and binding individual arbitration, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).
The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures in effect at the time the demand is filed (the "JAMS Rules"), as modified by this Section. The arbitration will be conducted by a single arbitrator with substantial experience in resolving commercial disputes. The arbitrator — and not any federal, state, or local court or agency — shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. The arbitration will be conducted in English, on a documents-only basis where the JAMS Rules permit (otherwise by videoconference), and seated in Hillsborough County, Florida; no party need physically appear unless the arbitrator orders an in-person hearing. The arbitrator may award any individual relief that a court could award, but may not award relief on behalf of any person other than the named claimant.
You and LeadHub AI each agree to bring any dispute against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class action, collective action, mass action, private attorney general action, or other representative proceeding, whether in arbitration or in court. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that any portion of this class-action waiver is unenforceable as to a particular claim, that claim (and only that claim) shall be severed from the arbitration and proceed in court on a stayed basis pending completion of the individual arbitration; the remainder of this Dispute Resolution section shall continue in full force.
To the maximum extent permitted by applicable law, you and LeadHub AI each knowingly, voluntarily, and intentionally waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service. This waiver applies whether the action is in arbitration or in any court in which arbitration has been compelled or held inapplicable.
You may opt out of this Section 15 (Dispute Resolution; Binding Arbitration), including the class-action and jury-trial waivers, by sending a written notice to legal@leadhubai.io within thirty (30) days of the date you first accept these Terms (or, if you are an existing customer on the date this version of the Terms takes effect, within thirty (30) days of that effective date). Your notice must include: (a) your full name; (b) the email address associated with your account; (c) your business name; (d) your mailing address; and (e) the statement: "I opt out of the LeadHub AI arbitration agreement." Opting out is the only way to preserve your right to bring an action in court or to participate in a class action. Opting out will not affect any other provision of these Terms, and we will not retaliate against you for opting out. If you do not opt out within 30 days, you are bound by this Section 15.
Notwithstanding the agreement to arbitrate above, the following claims are not subject to arbitration: (a) either party may bring an individual action in a small-claims court of competent jurisdiction if the dispute qualifies for that court's jurisdiction; (b) either party may bring an action in court to enjoin actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (c) either party may seek temporary or preliminary injunctive relief in court pending resolution of the underlying dispute in arbitration. For any claim that is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida.
Any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred. This limitation is in addition to, and not in lieu of, any shorter limitation period that would otherwise apply. The one-year period is not subject to tolling or extension except where prohibited by law.
If any portion of this Section 15 (other than the class-action waiver, which is governed by its own severability rule above) is found to be unenforceable, that portion shall be severed and the remainder of this Section shall continue in full force.
By creating an account and using the Service, you consent to transact business with LeadHub AI electronically and to receive all communications from us in electronic form, including: these Terms and any amendments, our Privacy Policy, invoices, receipts, billing notices, payment-failure notices, security alerts, password resets, support responses, legal notices, disclosures we are required to provide in writing, and any other information related to your account or the Service. You agree that all electronic communications we send to the email address on file in your account, or display in the dashboard, satisfy any legal requirement that such communications be in writing or be delivered to you in a particular manner.
To access and retain electronic communications, you need a current internet-connected device, a current web browser, a working email address you control, and software capable of displaying HTML email and PDF documents. You are responsible for keeping your email address current in your account; communications sent to the address on file are deemed received.
You may withdraw your consent to receive communications electronically only by closing your account; we are unable to continue providing the Service on a paper basis. You may obtain a paper copy of any specific electronic record we have provided to you by emailing legal@leadhubai.io; a reasonable copy fee may apply.
The following provisions survive any expiration or termination of these Terms for any reason: Section 9 (Data and Privacy), Section 10 (Intellectual Property), Section 12 (Limitation of Liability), Section 13 (Disclaimer of Warranties), Section 14 (Indemnification), Section 15 (Dispute Resolution; Binding Arbitration — including the class-action waiver, the jury-trial waiver, and the one-year limitation period), Section 16 (Electronic Communications Consent — to the extent needed to deliver post-termination legal notices), this Section 17, your obligation to pay any fees that accrued prior to termination, and any other provision of these Terms that by its nature should survive.
We may modify these Terms at any time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance. Material changes to Section 15 (Dispute Resolution) will not apply retroactively to disputes already noticed in writing to us before the change takes effect.
Email: legal@leadhubai.io
Website: leadhubai.io